Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Name (if provided)
• Profile picture (if using Google or Apple Sign In)
• Authentication credentials

Usage Data

We automatically collect certain information when you use our services:

• Content you create within our applications
• Interactions with our features and services
• Device information and operating system
• Usage statistics and analytics
• IP address and general location data

Subscription and Payment Information

When you subscribe to our services:

• Payment information is processed by Apple App Store, Google Play Store, or Stripe
• We receive confirmation of your subscription status
• We store your subscription tier and renewal date
• We do not directly store your credit card or payment details

How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process your requests and functionality
• Sync your data across devices
• Process and manage your subscription
• Send subscription renewal reminders
• Improve our services and develop new features
• Send you important updates and notifications
• Provide customer support
• Prevent fraud and abuse
• Comply with legal obligations

Data Storage and Security

Your data is stored securely using industry-standard encryption:

• All data is encrypted in transit using HTTPS/TLS
• Data is stored in secure databases with encryption at rest
• We implement appropriate security measures to protect against unauthorized access
• Regular security audits and updates
• Access to data is restricted to authorized personnel only

Data Sharing

We do not sell your personal data. We may share information with:

• Service Providers: Cloud hosting providers, analytics services, and technical partners that process data on our behalf
• App Stores: Apple App Store and Google Play Store for subscription management
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

All service providers are contractually obligated to protect your data and use it only for the purposes we specify.

Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your account and data
• Export your data in a portable format
• Opt-out of marketing communications
• Object to processing of your data
• Withdraw consent at any time

To exercise these rights, contact us atsupport@nash9.comor use the account deletion feature in your account settings.

Account Deletion

You can request deletion of your account at any time through:

• Your account settings/preferences screen
• Emailing us at support@nash9.com

Deletion Process

When you request account deletion:

• Your account is immediately marked for deletion
• You will receive a confirmation email
• You have 30 days to cancel the deletion request if you change your mind
• During the 30-day period, your account is deactivated but data is preserved
• After 30 days, all your personal data will be permanently deleted, including:
  • Account information (email, name, profile picture)
  • All content and data you created
  • Usage data and analytics
  • Preferences and settings

Data We May Retain

After account deletion, we may retain certain data as required by law:

• Transaction records for tax and accounting purposes (typically 7 years)
• Records necessary to resolve disputes or enforce our agreements
• Anonymized, aggregated data that cannot identify you personally
• Data we are legally required to retain

Subscription Data

For users with active subscriptions:

• Subscription status and billing information are managed by Apple, Google, or Stripe
• If you delete your account with an active subscription, your subscription will continue until the end of your billing period unless you cancel it separately
• To cancel subscriptions, you must do so through your App Store, Play Store, or Stripe account
• Subscription history may be retained for legal and accounting purposes even after account deletion

Data Retention

We retain your data according to the following policies:

• Active accounts: Data is retained for as long as your account is active
• Deleted accounts: Personal data is deleted 30 days after deletion request (with 30-day grace period)
• Subscription records: Retained for 7 years for legal and tax purposes
• Anonymized data: May be retained indefinitely for analytics
• Legal requirements: Some data may be retained longer if required by law

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately and we will delete it promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable data protection laws (such as GDPR for EU users).

Cookies and Tracking

Our web applications use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze usage patterns
• Improve our services

You can control cookies through your browser settings, but some features may not work properly if you disable cookies.

Your California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect
• Right to know if we sell or share your personal information (we don't)
• Right to delete your personal information
• Right to non-discrimination for exercising your rights

To exercise these rights, contact us at support@nash9.com

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by:

• Posting the new policy on this page
• Updating the "Last updated" date
• Sending you an email notification for significant changes
• Displaying an in-app notification

Your continued use of the service after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us:

• Email: support@nash9.com
• Website: nash9.com

We will respond to your request within 30 days.